Please use this identifier to cite or link to this item: https://doi.org/10.1016/j.ijinfomgt.2009.07.004
Title: Lessons from multi-agency information management projects: Case of the Online Business Licensing Service (OBLS) Project, Singapore
Authors: Teo, T.S.H. 
Koh, T.K.
Keywords: Electronic government
Lessons
Online Business Licensing Service
Singapore
Issue Date: 2010
Source: Teo, T.S.H., Koh, T.K. (2010). Lessons from multi-agency information management projects: Case of the Online Business Licensing Service (OBLS) Project, Singapore. International Journal of Information Management 30 (1) : 85-93. ScholarBank@NUS Repository. https://doi.org/10.1016/j.ijinfomgt.2009.07.004
Abstract: Multi-agency information management projects are becoming increasingly common. Yet, there is relatively limited research in this area, particularly in the context of electronic government (e-government). This paper fills this gap in the literature by examining a successful information management project called the Online Business Licensing Service (OBLS) that aims to streamline the various licenses (managed by different agencies) required to operate a business in Singapore. The findings suggest that multi-agency projects are inherently more complex than single agency projects. A set of lessons on managing such projects is presented and these lessons should prove useful to researchers and practitioners as multi-agency information management projects become increasingly more widespread. © 2009 Elsevier Ltd. All rights reserved.
Source Title: International Journal of Information Management
URI: http://scholarbank.nus.edu.sg/handle/10635/44022
ISSN: 02684012
DOI: 10.1016/j.ijinfomgt.2009.07.004
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