Please use this identifier to cite or link to this item: https://doi.org/10.1057/palgrave.ejis.3000531
Title: Managing user acceptance towards enterprise resource planning (ERP) systems - Understanding the dissonance between user expectations and managerial policies
Authors: Lim, E.T.K.
Pan, S.L. 
Tan, C.W.
Keywords: ERP systems
Expectancy
Expectancy theory
Instrumentality
Valence
Issue Date: 2005
Citation: Lim, E.T.K., Pan, S.L., Tan, C.W. (2005). Managing user acceptance towards enterprise resource planning (ERP) systems - Understanding the dissonance between user expectations and managerial policies. European Journal of Information Systems 14 (2) : 135-139. ScholarBank@NUS Repository. https://doi.org/10.1057/palgrave.ejis.3000531
Abstract: Discourse on enterprise resource planning (ERP) systems acceptance is rife among MIS scholars as they seek to comprehend the underlying psychological and environmental factors influencing user adoption behavior. Researchers are especially keen to understand why the utilization of ERP among organizational members often remains at a perfunctory level. As such, the objective of this case study on GlobalMNC's SAP implementation experience hopes to address this concern by exploring ERP users' motivational dynamics from an Expectancy perspective. Specifically, this article investigates the components of Effort-Performance Expectancy, Performance-Outcome Instrumentality and Outcome Valence as experienced by ERP users and the potential managerial actions affecting each corresponding motivational factor that may result in counter-productive dissonances. © 2005 Operational Research Society Ltd. All rights reserved.
Source Title: European Journal of Information Systems
URI: http://scholarbank.nus.edu.sg/handle/10635/42886
ISSN: 0960085X
DOI: 10.1057/palgrave.ejis.3000531
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