Please use this identifier to cite or link to this item: http://scholarbank.nus.edu.sg/handle/10635/42860
Title: Promoting consumption information contribution to online feedback systems: An analysis from the cognition enhancement perspective
Authors: Wang, X. 
Teo, H.-H. 
Wei, K.-K.
Keywords: Cognitive enhancement
Cognitive processes
Information contribution
Online feedback systems
Issue Date: 2005
Source: Wang, X.,Teo, H.-H.,Wei, K.-K. (2005). Promoting consumption information contribution to online feedback systems: An analysis from the cognition enhancement perspective. Association for Information Systems - 11th Americas Conference on Information Systems, AMCIS 2005: A Conference on a Human Scale 5 : 2316-2323. ScholarBank@NUS Repository.
Abstract: Online feedback systems (OFSs), which acquire, store, and publish feedbacks from consumers after their actual consumptions, are an effective mechanism to overcome information asymmetry. While past research has examined the wordof- mouth effect of OFS, little analytical effort has been invested in understanding factors that influence consumers' information provision to OFS, which is crucial to the development and function of OFS. Based on the argument that the actual usage of an information system is motivated and governed by the cognitive processing of the system, this paper proposes that the mental representation of OFS will determine the consumer's information contribution to OFS. The study recognizes that the mental representation would be underdeveloped due to a poverty of social and informational cues in OFS context and suggests two cognitive enhancement mechanisms to overcome the limitation. Propositions derived from the above conceptualization are provided. Implications for future research are also discussed.
Source Title: Association for Information Systems - 11th Americas Conference on Information Systems, AMCIS 2005: A Conference on a Human Scale
URI: http://scholarbank.nus.edu.sg/handle/10635/42860
ISBN: 9781604235531
Appears in Collections:Staff Publications

Show full item record
Files in This Item:
There are no files associated with this item.

Page view(s)

57
checked on Dec 9, 2017

Google ScholarTM

Check


Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.