Please use this identifier to cite or link to this item: http://scholarbank.nus.edu.sg/handle/10635/42854
Title: Effectiveness of knowledge acquisition for newcomers: The relationship between acquisition channels and knowledge types
Authors: Zhang, W.
Tan, S.S.L. 
Tan, B.C.Y. 
Keywords: Knowledge acquisition
Knowledge management
Organizational communication
Organizational newcomer
Issue Date: 2006
Source: Zhang, W.,Tan, S.S.L.,Tan, B.C.Y. (2006). Effectiveness of knowledge acquisition for newcomers: The relationship between acquisition channels and knowledge types. ICIS 2006 Proceedings - Twenty Seventh International Conference on Information Systems : 1001-1018. ScholarBank@NUS Repository.
Abstract: Employee turnover is prevalent in the software engineering industry. When new employees enter into an organization, it is necessary for them to acquire new organizational knowledge so that they can work more effectively. In this paper, we explore how various knowledge acquisition channels can be used to acquire different types of knowledge. Using organizational communication theory and social presence theory, we propose a theoretical framework that maps different types of knowledge to different acquisition channels. Then we empirically test the model with a field experiment conducted with 112 software engineers in a large software engineering company. Our results reveal that formal channels are more effective for acquiring objectified and automatic knowledge than informal channels. Additionally, mediated channels are more effective for acquiring conscious knowledge, while non-mediated channels are effective for acquiring collective knowledge. These results have important implications for the practice of knowledge management, and advance the theory of knowledge transfer.
Source Title: ICIS 2006 Proceedings - Twenty Seventh International Conference on Information Systems
URI: http://scholarbank.nus.edu.sg/handle/10635/42854
Appears in Collections:Staff Publications

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