Please use this identifier to cite or link to this item: http://scholarbank.nus.edu.sg/handle/10635/42841
Title: The nature and influence of conflict in virtual teams
Authors: Wakefield, R.L.
Leidner, D.E.
Pan, S. 
Keywords: Commitment
Conflict
Distributed groups
Satisfaction
Virtual teams
Issue Date: 2006
Source: Wakefield, R.L.,Leidner, D.E.,Pan, S. (2006). The nature and influence of conflict in virtual teams. Association for Information Systems - 12th Americas Conference On Information Systems, AMCIS 2006 7 : 3988-3996. ScholarBank@NUS Repository.
Abstract: The use of the virtual team is increasing among organizations seeking the efficiencies associated with overcoming barriers of time, place and distance. However, conflict is emerging as a significant barrier to team performance with studies suggesting that conflict may be unmanageable in distributed groups. This study explores the nature and influence of conflict using the responses of actual virtual team members. We examine the individual effects of task, relational and process conflict on team member commitment, cohesiveness and satisfaction, as well as the proportional effects of all three conflict types. Our findings indicate that each conflict type has a particular influence on team members, but the relative proportion of each may change those determinations. Despite geographical dispersion and increased technology use, we argue that conflict in the virtual team is not unduly destructive although a range of management strategies may be necessary to ensure positive team performance.
Source Title: Association for Information Systems - 12th Americas Conference On Information Systems, AMCIS 2006
URI: http://scholarbank.nus.edu.sg/handle/10635/42841
ISBN: 9781604236262
Appears in Collections:Staff Publications

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