Please use this identifier to cite or link to this item: http://scholarbank.nus.edu.sg/handle/10635/42793
Title: User response to free trial restrictions: A coping perspective
Authors: Yang, X.
Tan, C.-H. 
Teo, H.-H. 
Keywords: Coping theory
Expectation-disconfirmation paradigm
Free trial software (FTS)
Issue Date: 2007
Source: Yang, X.,Tan, C.-H.,Teo, H.-H. (2007). User response to free trial restrictions: A coping perspective. Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics) 4550 LNCS (PART 1) : 991-1000. ScholarBank@NUS Repository.
Abstract: Software vendors often provide software for free download but with restrictions (e.g., time and/or functionality restrictions). The question that arises is to what extent the restrictions should be set to induce users to procure the full version. This study seeks to answer this question by looking from two perspectives: expectation-disconfirmation and coping behavior. Building on these perspectives, we present a research model of user's coping reactions toward software restrictions. We seek to understand user reactions (i.e., derivation of coping strategy) when their expectation toward trial restrictions is negatively discontinued. It is further posited that situational control could moderate the relationship between expectation disconfirmation and coping responses. We believe this research will contribute to enrich the current IS field and benefit market practitioners. © Springer-Verlag Berlin Heidelberg 2007.
Source Title: Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
URI: http://scholarbank.nus.edu.sg/handle/10635/42793
ISBN: 3540731040
ISSN: 03029743
Appears in Collections:Staff Publications

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