Please use this identifier to cite or link to this item: http://scholarbank.nus.edu.sg/handle/10635/42790
Title: Turnover in information systems development projects - Managing forgetting
Authors: Tham, Z.-C.G.
Pee, L.G. 
Kankanhalli, A. 
Tan, G.W. 
Keywords: Employee turnover
Information systems development
Knowledge management
Organizational forgetting
Issue Date: 2008
Source: Tham, Z.-C.G.,Pee, L.G.,Kankanhalli, A.,Tan, G.W. (2008). Turnover in information systems development projects - Managing forgetting. PACIS 2008 - 12th Pacific Asia Conference on Information Systems: Leveraging ICT for Resilient Organizations and Sustainable Growth in the Asia Pacific Region. ScholarBank@NUS Repository.
Abstract: The information technology industry is characterized by high employee turnover. Previous research on employee turnover has focused on elucidating the antecedents of turnover and suggesting staff retention strategies. However, little research has been devoted to studying how the undesirable effects of IT turnover can be mitigated. As a result of turnover, information system development (ISD) teams face the danger of losing knowledge through personnel departure and difficulties when new members with different experience enter. This study views employee turnover in ISD project teams from the perspective of organizational forgetting. We propose a theoretical model that assesses the negative effect of member turnover on ISD project performance and suggest possible mechanisms for mitigating such effect based on the framework of organizational forgetting. 151 project teams were surveyed and results showed that turnover weakens ISD project performance. However, the use of succession planning, knowledge repository, and employee orientation program to manage different types of organizational forgetting can effectively mitigate the detrimental effects of turnover. Implications for research and practice are discussed.
Source Title: PACIS 2008 - 12th Pacific Asia Conference on Information Systems: Leveraging ICT for Resilient Organizations and Sustainable Growth in the Asia Pacific Region
URI: http://scholarbank.nus.edu.sg/handle/10635/42790
Appears in Collections:Staff Publications

Show full item record
Files in This Item:
There are no files associated with this item.

Page view(s)

76
checked on Dec 9, 2017

Google ScholarTM

Check


Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.