Please use this identifier to cite or link to this item: http://scholarbank.nus.edu.sg/handle/10635/42714
Title: The intergroup aspect of organizational workgroups: The role of group support systems
Authors: Lim, J. 
Guo, X. 
Keywords: Anonymity
Common fate
Group support systems
Intergroup
Workgroup
Issue Date: 2006
Source: Lim, J.,Guo, X. (2006). The intergroup aspect of organizational workgroups: The role of group support systems. PACIS 2006 - 10th Pacific Asia Conference on Information Systems: ICT and Innovation Economy : 1002-1016. ScholarBank@NUS Repository.
Abstract: In this study, we explore the supporting role of group support systems (GSS) in organizational workgroups that involve groups of distinct social identities. Intergroup processes become relevant and prevalent in such workgroups and trigger new issues. Anonymity is an important feature of GSS concerning the social influence in such intergroup setting whereby it not only shields individual participants' identities, but also the corresponding groups' identities. We report on the results of an experiment consisting of 20 workgroups. Results show that the anonymity feature of GSS reduces subjective uncertainty and conformity, increases minority satisfaction, and improves decision quality. The enforcement of common fate and its impact on social influence are also examined. Our findings provide preliminary indication of the usefulness of GSS in intergroup settings of organizational workgroups.
Source Title: PACIS 2006 - 10th Pacific Asia Conference on Information Systems: ICT and Innovation Economy
URI: http://scholarbank.nus.edu.sg/handle/10635/42714
Appears in Collections:Staff Publications

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