Please use this identifier to cite or link to this item:
|Title:||Developing a customer-centric, inclusive E-Government: Lessons from the central provident fund board of Singapore|
|Source:||Tan, B.,Pan, S.L.,Cha, V. (2010). Developing a customer-centric, inclusive E-Government: Lessons from the central provident fund board of Singapore. ICIS 2010 Proceedings - Thirty First International Conference on Information Systems. ScholarBank@NUS Repository.|
|Abstract:||This case study documents the successful e-government implementation experience of the Central Provident Fund Board of Singapore. In tracing the process of e-government implementation in its entirety, this case study should prove to be especially useful to e-government practitioners and students in helping them understand: (1) The process of e-government implementation and the critical steps that lead to the development of resources and capabilities required for a successful e-government, (2) how e-government transforms the nature of public service delivery and the benefits of implementing e-government, as well as (3)the internal and external drivers, the process, as well as the implications of e-government enabled service transformation.|
|Source Title:||ICIS 2010 Proceedings - Thirty First International Conference on Information Systems|
|Appears in Collections:||Staff Publications|
Show full item record
Files in This Item:
There are no files associated with this item.
checked on Dec 9, 2017
Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.