Please use this identifier to cite or link to this item: http://scholarbank.nus.edu.sg/handle/10635/42661
Title: The acceptance of product recommendations from web-basedword-of-mouth systems: Effects of information, informant, and system characteristics
Authors: Wang, X. 
Wei, K.-K.
Teo, H.-H. 
Keywords: Diagnosticity
Electronic word-of-mouth
Expertise
Informant
Recommendation acceptance
Trustworthiness
Issue Date: 2007
Source: Wang, X.,Wei, K.-K.,Teo, H.-H. (2007). The acceptance of product recommendations from web-basedword-of-mouth systems: Effects of information, informant, and system characteristics. ICIS 2007 Proceedings - Twenty Eighth International Conference on Information Systems. ScholarBank@NUS Repository.
Abstract: The study examines the consumer's acceptance of product recommendations from web-based word-of-mouth systems (WWOMS). Conceptualizing WWOMS as an informant-mediated persuasive environment that comprises many communication elements and drawing on the accessibility-diagnosticity model and the theories of informant-mediated communications, this study identifies the critical roles of WWOMS information diagnosticity and WWOMS informant expertise and trustworthiness and their antecedents in influencing the consumer's acceptance/rejection of WWOMS recommendations. It also examines the effects of unique WWOMS mechanisms such as helpfulness indicators and informant status indicators. An experiment was carried out to test the propositions empirically. Theoretically, this study fills the current knowledge void regarding the consumer's processing and usage of information and recommendation from WWOMS. It also enhances the word-of-mouth literature by contributing new insights of electronic WOM. Practically, the paper sheds light on how to design WWOMS to promote recommendation acceptance and electronic transactions.
Source Title: ICIS 2007 Proceedings - Twenty Eighth International Conference on Information Systems
URI: http://scholarbank.nus.edu.sg/handle/10635/42661
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