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|Title:||Multi-vendor outsourcing: Relational structures and organizational learning from a social relation perspective|
|Authors:||Heng, C.S. |
Social relation perspective
|Citation:||Heng, C.S.,Lee, J.-N.,Lee, J. (2009). Multi-vendor outsourcing: Relational structures and organizational learning from a social relation perspective. ICIS 2009 Proceedings - Thirtieth International Conference on Information Systems. ScholarBank@NUS Repository.|
|Abstract:||The increasing trend of engaging multiple vendors, coupled with the concern for "possible" loss of knowledge in outsourcing relationship, compels us to investigate organizational learning in multi-vendor outsourcing from a social relation perspective. The nature of social relation has been conceptualized in terms of how organizational relationships with social entities facilitate and/or inhibit knowledge flow and organizational learning. This research-in-progress study tries to investigate how three critical dimensions - structural, affective and cognitive - in social relations are associated with organizational learning approaches, i.e., exploitative learning or exploratory learning in the context of IT outsourcing. In particular, we examine how two different relational models - multi-vendor dominant model and single vendor dominant model - in the multi-vendor outsourcing are associated with the three dimensions of social relations by proposing six hypotheses. We intend to test them empirically via questionnaires in a field study. With the findings, we anticipate five major theoretical and practical contributions.|
|Source Title:||ICIS 2009 Proceedings - Thirtieth International Conference on Information Systems|
|Appears in Collections:||Staff Publications|
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