Please use this identifier to cite or link to this item: https://doi.org/10.1111/j.1365-2575.2006.00209.x
Title: Escalation and de-escalation of commitment: A commitment transformation analysis of an e-government project
Authors: Pan, G.
Pan, S.L. 
Newman, M.
Flynn, D.
Keywords: De-escalation of commitment
E-government project
Escalation of commitment
Lewin's change theory
Issue Date: 2006
Source: Pan, G., Pan, S.L., Newman, M., Flynn, D. (2006). Escalation and de-escalation of commitment: A commitment transformation analysis of an e-government project. Information Systems Journal 16 (1) : 3-21. ScholarBank@NUS Repository. https://doi.org/10.1111/j.1365-2575.2006.00209.x
Abstract: This paper presents a commitment transformation framework for analysing the change in actors' commitment during the transition from escalation to de-escalation in information technology projects. De-escalation is potentially a more important issue than escalation because de-escalation provides remedies for the ills of escalation. Therefore, it is important to understand how stakeholders may bias facts in the direction of previously accepted beliefs and thus prevent an organization from de-escalating. Here, we adopt Lewin's change theory to examine the commitment transformation during the transition from escalation to de-escalation of an e-government project in a local council in the United Kingdom. By conceiving actors' commitment transformation as an 'unfreezing-changing-refreezing' process, researchers may develop a deeper understanding of how actors may give up previous failing course of action and accept an alternative course of action. Practitioners can also utilize the framework in post-mortem analyses of projects which have faced escalation to devise useful de-escalation strategies for future project development.fn1 1 © 2006 Blackwell publishing Ltd.
Source Title: Information Systems Journal
URI: http://scholarbank.nus.edu.sg/handle/10635/42561
ISSN: 13501917
DOI: 10.1111/j.1365-2575.2006.00209.x
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