Please use this identifier to cite or link to this item:
|Title:||Effects of outcome, process and shopping enjoyment on online consumer behaviour|
|Authors:||Cai, S. |
Online customer value
|Source:||Cai, S., Xu, Y. (2006). Effects of outcome, process and shopping enjoyment on online consumer behaviour. Electronic Commerce Research and Applications 5 (4) : 272-281. ScholarBank@NUS Repository. https://doi.org/10.1016/j.elerap.2006.04.004|
|Abstract:||Customer value is one of the most powerful forces in today's marketplace and emerging as the strategic imperative for the 1990s. In this study, we proposed a three-component customer value model for e-commerce. Drawing upon the literature in marketing and information systems, our research model decomposed customer value into process value, outcome value, and shopping enjoyment. The results from this study showed that outcome value and process value contributed significantly to customer satisfaction and loyalty. Also, evidences confirmed that customer satisfaction affect customer loyalty. Enjoyment, however, had no significant positive impact on customer satisfaction. © 2006 Elsevier B.V. All rights reserved.|
|Source Title:||Electronic Commerce Research and Applications|
|Appears in Collections:||Staff Publications|
Show full item record
Files in This Item:
There are no files associated with this item.
checked on Dec 7, 2017
WEB OF SCIENCETM
checked on Nov 22, 2017
checked on Dec 10, 2017
Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.