Please use this identifier to cite or link to this item:
|Title:||User involvement and user satisfaction with information-seeking activity|
|Authors:||Santosa, P.I. |
|Citation:||Santosa, P.I., Wei, K.K., Chan, H.C. (2005). User involvement and user satisfaction with information-seeking activity. European Journal of Information Systems 14 (4) : 361-370. ScholarBank@NUS Repository. https://doi.org/10.1057/palgrave.ejis.3000545|
|Abstract:||This paper presents the result of an empirical study that investigates user involvement and user satisfaction in the context of information-seeking activity. This study adopts the definition of user involvement as the psychological state of the importance and personal relevance that users attach to a given system. Following Celsi and Olson, intrinsic and situational motivators were considered as two antecedents of user involvement. These two types of motivator were treated as formative exogenous variables, while user involvement and user satisfaction were treated as reflective mediating endogenous variable and final endogenous variable, respectively. Five hypotheses were proposed, and all were supported by the data from a laboratory experiment. This paper also reports two other interesting findings. First, intrinsic motivators have a stronger positive effect on user involvement than situational motivators have. Second, situational motivators have a stronger positive effect on user satisfaction than intrinsic motivators have. The discussion part explains these interesting findings. © 2005 Operational Research Society Ltd. All rights reserved.|
|Source Title:||European Journal of Information Systems|
|Appears in Collections:||Staff Publications|
Show full item record
Files in This Item:
There are no files associated with this item.
checked on May 19, 2018
WEB OF SCIENCETM
checked on Apr 2, 2018
checked on May 12, 2018
Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.