Please use this identifier to cite or link to this item: http://scholarbank.nus.edu.sg/handle/10635/42405
Title: Virtual product experience: Effects of visual and functional control of products on perceived diagnosticity and flow in electronic shopping
Authors: Jiang, Z. 
Benbasat, I.
Keywords: B2C e-commerce
Direct manipulation
E-commerce
E-tailing
Flow
Multimedia
Perceived diagnosticity
Virtual control
Virtual product experience
Issue Date: 2004
Source: Jiang, Z.,Benbasat, I. (2004). Virtual product experience: Effects of visual and functional control of products on perceived diagnosticity and flow in electronic shopping. Journal of Management Information Systems 21 (3) : 111-147. ScholarBank@NUS Repository.
Abstract: The development of electronic commerce has been constrained by the inability of online consumers to feel, touch, and sample products through Web interfaces, as they are able to do in conventional in-store shopping. Previous academic studies have argued that this limitation could be partly alleviated by providing consumers with virtual product experience (VPE), to enable potential customers to experience products virtually. This paper discusses virtual control, a specific type of VPE implementation, and identifies its two dimensions: visual control and functional control. Visual control enables consumers to manipulate Web product images, to view products from various angles and distances; functional control enables consumers to explore and experience different features and functions of products. The individual and joint effects of visual and functional control were investigated in a laboratory experiment, the results of which indicated that visual and functional control increased the perceived diagnosticity (i.e., the extent to which a consumer believes the shopping experience is helpful to evaluate a product) of their corresponding attribute factors, and that both visual and functional control increased consumer overall perceived diagnosticity and flow. © 2005 M.E. Sharpe, Inc.
Source Title: Journal of Management Information Systems
URI: http://scholarbank.nus.edu.sg/handle/10635/42405
ISSN: 07421222
Appears in Collections:Staff Publications

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