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Title: Investigating information systems infusion from the user empowerment perspective
Authors: NG EE HONG
Keywords: IS infusion, user empowerment, authentic motivation, habit, job characteristics
Issue Date: 8-Mar-2010
Citation: NG EE HONG (2010-03-08). Investigating information systems infusion from the user empowerment perspective. ScholarBank@NUS Repository.
Abstract: Organizations have made significant investments in information systems (IS) implementation. However, more than half of these IS implementations have reported failures due to underutilization. Although it is known that IS infusion is required for realizing expected returns on investments, most IS research has focused on initial adoption and continuance with only a handful examined infusion. Moreover, these few IS infusion studies have produced inconclusive results as they have employed models and factors that are used for adoption and continued use. Compare to adoption and continuance, IS infusion would require authentic motivation of users. Thus, this research comprised of two chapters in its examination of IS infusion using user empowerment as the authentic motivation based on the psychological empowerment theory which can explain employee's behavior beyond management prescription. The first chapter demonstrates the effect of user empowerment on IS infusion and the moderating role of habit on the user empowerment and IS infusion relationship. Following which, second chapter illuminates the work environment antecedents of user empowerment for IS infusion. Lastly, results advance our theoretical understanding of IS infusion and offer practical insights for organizations in achieving optimal IS use.
Appears in Collections:Ph.D Theses (Open)

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