Investigation of Healthcare Information System Impacts on Organizational Work

Abstract

The question of information technology (IT) value and impact is of great concern and interest to practitioners and researchers alike. Hence, the objective of this thesis is to investigate the impact of IT at both firm and individual levels. Due to the tremendous potential yet lack of understanding of IT impacts in healthcare organizations, healthcare is chosen as the context for the studies. Two studies were conducted. The first is a case study that investigates the antecedents and net benefits of healthcare IS, based on the use of an emerging clinical IS in a hospital. The second study is a quantitative study that investigates how the use of a clinical IS, such as the electronic medication administration system, impacts individual work of healthcare professionals. Results of the two studies are expected to contribute theoretical insights as well as practical suggestions on the use of healthcare IS for greater benefit.