Please use this identifier to cite or link to this item: http://scholarbank.nus.edu.sg/handle/10635/147481
Title: IMPLICIT THEORIES AND THE TRUST REPAIR PROCESS
Authors: KAM TAI TONG
Issue Date: 2009
Citation: KAM TAI TONG (2009). IMPLICIT THEORIES AND THE TRUST REPAIR PROCESS. ScholarBank@NUS Repository.
Abstract: Trust repair research has largely focused on investigating the appropriate strategies to use when faced with different types of violations - integrity-based and competency-based violations. This paper introduces implicit theories to the trust repair framework as an important consideration when deciding on trust repair strategies, and more broadly, shows that individual differences are useful in the trust repair framework. Two studies were conducted to test the relevance of implicit theories in trust repair. The first study involved a scenario study where 3 factors were considered: personal versus impersonal trust violations, apology versus no apology conditions, and type of implicit theory. The second study involved a laboratory experiment where two factors were examined: the type of implicit theory and the type of trust strategy used. Both studies showed support for the hypothesis that implicit theories have a moderating effect on the effectiveness of trust repair strategies. Study 2 also found a main effect for implicit theories on perceived integrity, and incremental theorists were found to have a higher perceived integrity of the trustee than entity theorists. In all, implicit theories are useful for understanding the trust repair process. A discussion of the implications of the results of the two studies and possible future directions for research are presented as well.
URI: http://scholarbank.nus.edu.sg/handle/10635/147481
Appears in Collections:Bachelor's Theses

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