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https://scholarbank.nus.edu.sg/handle/10635/14097
Title: | Quality measurement and analysis of web-based information systems | Authors: | LI YANNI | Keywords: | Web-based Information Systems, Service Quality, Quality Dimensions, Web Personalization, User Categorization, Utility Theory, Fuzzy Set Theory | Issue Date: | 26-Aug-2004 | Citation: | LI YANNI (2004-08-26). Quality measurement and analysis of web-based information systems. ScholarBank@NUS Repository. | Abstract: | The World Wide Web (WWW) provides a dynamic and distributed platform for interactive business applications. It serves an essentially service-oriented function. However, past studies of Web-based information systems (WIS) have resulted in the use of inconsistent theoretical constructs, and a limited applicability across studies. This is, by and large, due to the short history and complex nature of WIS. The purpose of this research is to develop a strategic and quantitative approach to identify elements of superior web-based service quality, to measure online customer satisfaction, and to analyze the determinants of high service quality. A general framework is developed for measuring and managing web-based service quality. New decision-making procedures and models are evaluated by empirical case studies. Based on fuzzy set theory and alternating least squares scaling method, two new approaches for web user profiling are explored and applied in web personalization. | URI: | http://scholarbank.nus.edu.sg/handle/10635/14097 |
Appears in Collections: | Ph.D Theses (Open) |
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File | Description | Size | Format | Access Settings | Version | |
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Title Page.pdf | 9.99 kB | Adobe PDF | OPEN | None | View/Download | |
Acknowledgements.pdf | 11.96 kB | Adobe PDF | OPEN | None | View/Download | |
Table of Contents.pdf | 40.15 kB | Adobe PDF | OPEN | None | View/Download | |
Summary.pdf | 14.82 kB | Adobe PDF | OPEN | None | View/Download | |
List of Figures.pdf | 13.58 kB | Adobe PDF | OPEN | None | View/Download | |
List of Tables.pdf | 14.34 kB | Adobe PDF | OPEN | None | View/Download | |
Nomenclature.pdf | 15.15 kB | Adobe PDF | OPEN | None | View/Download | |
Main Body of Thesis.pdf | 2.54 MB | Adobe PDF | OPEN | None | View/Download | |
References.pdf | 90.33 kB | Adobe PDF | OPEN | None | View/Download | |
Appendices.pdf | 324.41 kB | Adobe PDF | OPEN | None | View/Download |
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