Please use this identifier to cite or link to this item: http://scholarbank.nus.edu.sg/handle/10635/14097
Title: Quality measurement and analysis of web-based information systems
Authors: LI YANNI
Keywords: Web-based Information Systems, Service Quality, Quality Dimensions, Web Personalization, User Categorization, Utility Theory, Fuzzy Set Theory
Issue Date: 26-Aug-2004
Source: LI YANNI (2004-08-26). Quality measurement and analysis of web-based information systems. ScholarBank@NUS Repository.
Abstract: The World Wide Web (WWW) provides a dynamic and distributed platform for interactive business applications. It serves an essentially service-oriented function. However, past studies of Web-based information systems (WIS) have resulted in the use of inconsistent theoretical constructs, and a limited applicability across studies. This is, by and large, due to the short history and complex nature of WIS. The purpose of this research is to develop a strategic and quantitative approach to identify elements of superior web-based service quality, to measure online customer satisfaction, and to analyze the determinants of high service quality. A general framework is developed for measuring and managing web-based service quality. New decision-making procedures and models are evaluated by empirical case studies. Based on fuzzy set theory and alternating least squares scaling method, two new approaches for web user profiling are explored and applied in web personalization.
URI: http://scholarbank.nus.edu.sg/handle/10635/14097
Appears in Collections:Ph.D Theses (Open)

Show full item record
Files in This Item:
File Description SizeFormatAccess SettingsVersion 
Title Page.pdf9.99 kBAdobe PDF

OPEN

NoneView/Download
Acknowledgements.pdf11.96 kBAdobe PDF

OPEN

NoneView/Download
Table of Contents.pdf40.15 kBAdobe PDF

OPEN

NoneView/Download
Summary.pdf14.82 kBAdobe PDF

OPEN

NoneView/Download
List of Figures.pdf13.58 kBAdobe PDF

OPEN

NoneView/Download
List of Tables.pdf14.34 kBAdobe PDF

OPEN

NoneView/Download
Nomenclature.pdf15.15 kBAdobe PDF

OPEN

NoneView/Download
Main Body of Thesis.pdf2.54 MBAdobe PDF

OPEN

NoneView/Download
References.pdf90.33 kBAdobe PDF

OPEN

NoneView/Download
Appendices.pdf324.41 kBAdobe PDF

OPEN

NoneView/Download

Page view(s)

354
checked on Dec 11, 2017

Download(s)

1,335
checked on Dec 11, 2017

Google ScholarTM

Check


Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.