Please use this identifier to cite or link to this item: http://scholarbank.nus.edu.sg/handle/10635/140303
Title: Should a firm with a reputation for outstanding service quality offer a service guarantee
Authors: Wirtz, Jochen 
Kum, Doreen 
Lee, Khai Sheang 
Issue Date: Apr-1999
Citation: Wirtz, Jochen, Kum, Doreen, Lee, Khai Sheang (1999-04). Should a firm with a reputation for outstanding service quality offer a service guarantee. Research Paper Series (National University of Singapore. Faculty of Business Administration); 1999-026 : 1-15. ScholarBank@NUS Repository.
Series/Report no.: Research Paper Series; 1999-026
Source Title: Research Paper Series (National University of Singapore. Faculty of Business Administration); 1999-026
URI: http://scholarbank.nus.edu.sg/handle/10635/140303
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