Please use this identifier to cite or link to this item: http://scholarbank.nus.edu.sg/handle/10635/13403
Title: Scorecard approach to performance management in a state-owned toll road operator
Authors: ABDI ROBBI SEMBADA
Keywords: Performance Measurement; Balanced Scorecard; Pavement Management System; Toll Road Operator
Issue Date: 30-Jul-2007
Source: ABDI ROBBI SEMBADA (2007-07-30). Scorecard approach to performance management in a state-owned toll road operator. ScholarBank@NUS Repository.
Abstract: The Indonesian toll road system started in 1978 on expressway sections serving the capital city. The business environment of toll road has been evolving between 1978 and 2004 in line with globalization and Indonesia opening up its infrastructure sector to domestic and foreign participation. This has transformed the role of Indonesiaa??s state-owned toll road operator, Jasa Marga which will face increasing competition with the entry of other investors. This study looks into the feasibility of using the Balanced Scorecard as a performance measurement and strategic management system in Jasa Marga. The Balanced Scorecard approach brings in additional perspectives for performance management relating to the financial and organizational development aspects, beyond the engineering aspects existing in traditional Pavement Management System. The context of this study is provided by a semi autonomous government linked company involved in the operation of a toll road network, using data and information reported by Jasa Marga.
URI: http://scholarbank.nus.edu.sg/handle/10635/13403
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