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Title: Keep in touch: Channel, expectation and experience
Authors: Wang, R.
Quek, F.
Tatar, D.
Teh, J.K.S. 
Cheok, A.D.
Keywords: Affect
Computer mediated communication
Emotional experience
Remote touch
Issue Date: 2012
Citation: Wang, R.,Quek, F.,Tatar, D.,Teh, J.K.S.,Cheok, A.D. (2012). Keep in touch: Channel, expectation and experience. Conference on Human Factors in Computing Systems - Proceedings : 139-148. ScholarBank@NUS Repository.
Abstract: This paper investigates whether and how digitally mediated social touch (remote touch) may influence the sense of connectedness toward a speaker and the emotional experience of what is being communicated. We employ an 'augmented' storytelling methodology where we manipulate the modality of an 'emotive' channel that accompanies the speech, and the contextual expectation of the listener. Comparing a remote upper-arm touch against a similarly timed flashing light, we explore the importance of the touch modality in affect conveyance. Our second manipulation involves two cover stories where the listener is told that the touch or flashing light is triggered either by the storyteller expressively squeezing a touch input device while speaking, or by measured 'high points' in the mental state of the storyteller. Our results show that the story accompanied by communicative touch resulted in a significant increase in the sense of connectedness with the storyteller over the speech-only condition, and a trend toward greater affective conveyance. Copyright 2012 ACM.
Source Title: Conference on Human Factors in Computing Systems - Proceedings
ISBN: 9781450310154
DOI: 10.1145/2207676.2207697
Appears in Collections:Staff Publications

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