Please use this identifier to cite or link to this item: https://doi.org/10.1037/a0034162
Title: Guilty and helpful: An emotion-based reparatory model of voluntary work behavior
Authors: Ilies, R. 
Peng, A.C.
Savani, K.
Dimotakis, N.
Keywords: Counterproductive work behaviors
Feedback
Guilt
Organizational citizenship behaviors
Issue Date: Nov-2013
Citation: Ilies, R., Peng, A.C., Savani, K., Dimotakis, N. (2013-11). Guilty and helpful: An emotion-based reparatory model of voluntary work behavior. Journal of Applied Psychology 98 (6) : 1051-1059. ScholarBank@NUS Repository. https://doi.org/10.1037/a0034162
Abstract: This study proposes a dynamic reparatory model of voluntary work behavior. We test the hypothesis that when people are made aware of their high level of negative behavior at work (i.e., counterproductive work behavior) and are informed that their behavior is counternormative and undesirable, the knowledge that they violated social norms induces guilt. This guilt, in turn, results in compensatory behavior that is positive in nature (i.e., organizational citizenship behavior). We report results from a field experiment involving normative feedback about employees' counterproductive work behavior to support this model. The findings indicate that undesirable behaviors in the workplace can be redressed by making employees aware of the negative consequences of these behaviors. © 2013 American Psychological Association.
Source Title: Journal of Applied Psychology
URI: http://scholarbank.nus.edu.sg/handle/10635/116379
ISSN: 00219010
DOI: 10.1037/a0034162
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