Please use this identifier to cite or link to this item: https://doi.org/10.1145/1378063.1378142
Title: An analysis of services for the mobile tourist
Authors: Tan, E.M.-Y. 
Goh, D.H.-L.
Theng, Y.-L.
Foo, S.
Keywords: mobile tourism services
Issue Date: 2007
Citation: Tan, E.M.-Y.,Goh, D.H.-L.,Theng, Y.-L.,Foo, S. (2007). An analysis of services for the mobile tourist. Mobility Conference 2007 - The 4th Int. Conf. Mobile Technology, Applications and Systems, Mobility 2007, Incorporating the 1st Int. Symp. Computer Human Interaction in Mobile Technology, IS-CHI 2007 : 490-494. ScholarBank@NUS Repository. https://doi.org/10.1145/1378063.1378142
Abstract: Mobile tourism services have become an essential tool for supporting tourists around the world. Our research aims to identify desirable and undesirable features for mobile tourism services from the tourists' perspective. Focus group discussions and surveys were conducted to gather tourists' needs, exploring the problems faced. This paper presents our findings highlighting desirable design features being maps and transportation information, and unpopular features such as gaming activities. The results also reflect differences in preferences between business/leisure travelers and frequent/infrequent travelers. We believe results of our work are useful in providing design insights for mobile service providers when deciding on features to be included in tourist-friendly information-rich systems, and the types of services customized for specific tourist groups. Copyright 2007 ACM.
Source Title: Mobility Conference 2007 - The 4th Int. Conf. Mobile Technology, Applications and Systems, Mobility 2007, Incorporating the 1st Int. Symp. Computer Human Interaction in Mobile Technology, IS-CHI 2007
URI: http://scholarbank.nus.edu.sg/handle/10635/114675
ISBN: 9781595938190
DOI: 10.1145/1378063.1378142
Appears in Collections:Staff Publications

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