Please use this identifier to cite or link to this item: https://doi.org/10.1108/02656719810198926
Title: A construction quality costs quantifying system for the building industry
Authors: Low, S.P. 
Yeo, H.K.C.
Keywords: Construction industry
Costs
ISO 9000
Models
Issue Date: 1998
Citation: Low, S.P.,Yeo, H.K.C. (1998). A construction quality costs quantifying system for the building industry. International Journal of Quality and Reliability Management 15 (3) : 329-349. ScholarBank@NUS Repository. https://doi.org/10.1108/02656719810198926
Abstract: There are three components that make up quality costs: prevention, appraisal and failure costs. The ISO 9000 standard introduces a quality management system that has been widely claimed would reduce the costs of business. One of the ways it does this is through a reduction in quality costs. The ISO 9000 quality management system establishes work procedures that reduce defects. Proper design and implementation of these work procedures would lead to reduced wastage as more work would be done right the first time. Ultimately, the costs of operation would decrease. However, no study has been done based on the above premise. Although it has been widely claimed that ISO 9000 would reduce the costs of doing business, no studies have been undertaken within the context of ISO 9000 certified construction firms. Due to this vacuum, this paper for a start proposes a costs system to capture site quality costs, namely the "construction quality costs quantifying system" or CQCQS. © MCB UP Ltd.
Source Title: International Journal of Quality and Reliability Management
URI: http://scholarbank.nus.edu.sg/handle/10635/114152
ISSN: 0265671X
DOI: 10.1108/02656719810198926
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