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Issue DateTitleAuthor(s)
Mar-1998A large-scale life-style study of singaporeans - release IV : a demographic analysis of life satisfactionKau, Ah Keng ; Wirtz, Jochen ; Tan, Soo Jiuan ; Jung, Kwon 
Feb-1998A large-scale lifestyle study of Singaporeans - release II : their attitudes and traitsTan, Soo Jiuan ; Kau, Ah Keng ; Wirtz, Jochen 
May-1998A large-scale lifestyle study of Singaporeans - release V: moral standards, traditions, family and social valuesTan, Soo Jiuan ; Kau, Ah Keng ; Wirtz, Jochen 
Jun-1998A large-scale lifestyle study of Singaporeans - release VI : consumer behaviourWirtz, Jochen ; Tan, Soo Jiuan ; Kau, Ah Keng 
Jun-1998A large-scale lifestyle study of Singaporeans - release VII : investment behaviourWirtz, Jochen ; Tan, Soo Jiuan ; Kau, Ah Keng 
Jul-1998A large-scale lifestyle study of Singaporeans - release VIII : leisure and travel activitiesKau, Ah Keng ; Tan, Soo Jiuan ; Wirtz, Jochen 
Oct-1999An empirical study on Internet-based business-to-business ecommerce in SingaporeWirtz, Jochen ; Wong, Poh Kam 
2000An examination of the presence, magnitude and impact of halo on consumer satisfaction measuresWirtz, J. 
1995An experimental investigation of halo effects in satisfaction measures of service attributesWirtz, J. ; Bateson, J.E.G.
2006Arousal expectations and service evaluationsMattila, A.S.; Wirtz, J. 
2006Biometrics: The next frontier in service excellence, productivity and security in the service sectorHeracleous, L.; Wirtz, J. 
Jul-2013Business models: Impact on business markets and opportunities for marketing researchEhret, M.; Kashyap, V.; Wirtz, J. 
2007Causes and consequences of consumer online privacy concernWirtz, J. ; Lwin, M.O.; Williams, J.D.
Apr-2000Congruency of scent and music as a driver of in-store evaluations and behaviorWirtz, Jochen ; Mattila, Anna 
2001Congruency of scent and music as a driver of in-store evaluations and behaviorMattila, A.S.; Wirtz, J. 
2012Consumer behavior in a service contextTsiotsou, R.H.; Wirtz, J. 
2004Consumer Cheating on Service GuaranteesWirtz, J. ; Kum, D. 
Jun-1999Consumer cheating on service guarantees : an experimental studyWirtz, Jochen ; Kum, Doreen 
Apr-2003Consumer complaining to firms : the determinants of channel choiceWirtz, Jochen ; Mattila, Anna S. 
Jun-2003Consumer responses to compensation, speed of recovery and apology after a service failureWirtz, Jochen ; Mattila, Anna S.